The Greenbank Hotel in Falmouth has voiced its frustration at the growing number of no-shows hitting the hospitality industry.
The discussion on no-shows has been a hot topic on social media over the past few weeks, with chefs such as Paul Ainsworth and Tom Kerridge voicing their despair with bookings who fail to show up with no explanation or notice.
The harbourside Greenbank Hotel in Falmouth has experienced numerous no-shows at its Water’s Edge restaurant and Cornish pub, The Working Boat, where food is being served in an outdoor marquee.
MD Ben Young said: “We are really saddened and actually quite shocked that in the last week we’ve had 48 bookings simply not show up for their table reservations. One group of ten, when phoned by us an hour after their booked time simply stated that their “plans had changed”.
“We fully understand that plans do change, no problem, but please, just let us know.
“I am imploring our valued customers to please give us the courtesy of letting us know if you no longer want your table booking. In this way we can re-let the table and keep our staff in productive work.
“We go to very great lengths to preserve our Covid-secure status so we only book for one seat each service. By not giving us the courtesy of a call, you are potentially putting livelihoods at stake.”
