Home sweet home at Coastline


An independent satisfaction survey carried out on behalf of Coastline Housing has revealed that more than nine out of ten tenants are satisfied with the quality of their home, and 90% are happy with their neighbourhood as a place to live.

The vast majority of tenants (91%) were also satisfied that their rent represents value for money, and 92.2% were satisfied with the overall service provided by Coastline Housing.

This is a sharp rise from the results of the last survey, three years ago, where 86.7% of tenants said they were satisfied with the overall service they received.

Coastline Housing is an independent, not-for-profit housing association, owning and managing over 3,900 homes in towns and villages across Cornwall.

Robert Nettleton, Chief Executive of Coastline Housing, said: “Achieving an overall satisfaction rate of 92.2%, putting Coastline in the top 5% of landlords nationally, is a fantastic result.”