Job: Operations Administrator


Operations Administrator

Location: St Columb, Cornwall – fully office based

Job Type: Full Time Fixed Term Contract for maternity cover.

Salary: £25,000-£30,000 based on experience

Start Date: As soon as possible

About Us

Western Flat Roofing is a dynamic and innovative family run organisation in the roofing construction industry, offering quality roofing solutions for domestic properties through to commercial and retail businesses for over 55 years. We pride ourselves on our commitment to excellence.

About the role

A rare opportunity has arisen to join the Western Flat Roofing team on a fixed-term Maternity cover contract as an Operations Administrator. This is a crucial role, ensuring the smooth functioning of our daily operations. You will collaborate with various teams, manage administrative tasks, and contribute to the overall efficiency of our business.

Based at our head office in St Columb, the successful applicant will be involved in the day-to-day running of the business, supporting our mobile operatives as well as the office-based team.

The key responsibilities

  • Attending to reception, welcoming visitors, and signing them onto site.
  • Answering incoming calls, taking messages, and passing queries to the relevant individuals or making bookings.
  • Updating our calls diary (Excel) where appropriate.
  • Placing orders for materials/stock/consumables/office stationery.
  • Programming/scheduling of operatives and clients.
  • Fleet maintenance – booking vans in for their MOT and arranging services with our mechanic where needed.
  • Communicating with our suppliers and forwarding client enquiries to relevant colleagues.
  • Taking ownership of our info@ email account and forwarding emails to the appropriate person.
  • Preparing quotes for the sales team.
  • Entering worklist information onto our works in progress system.
  • Booking jobs in and managing the relevant correspondence.

About you

We are seeking a proficient administrator with proven Microsoft IT skills, who is comfortable liaising with outside third parties by telephone and email. You will have strong customer service skills and you will be a confident communicator who is able to demonstrate experience and familiarity of using spreadsheets along with both manual and computerised administrative processes.

You should possess keen attention to detail and analytical abilities, enabling you to interpret information, logically solve problems, and make timely decisions. Additionally, strong organisational and communication skills are essential, as well as the ability to work systematically, take initiative, and handle multiple tasks concurrently in our dynamic work environment. Full training on our systems and processes will be provided, but candidates must be fully competent in the use of MS Word, Excel, and Outlook, and have prior experience in a similar role.

Applicants must evidence their right to work in the UK at interview – we do not offer sponsorship.


  • 5 GCSEs at Grades A-C/6-9 including English & Maths, or an equivalent qualification
  • Previous experience in an administrative or operations role essential.
  • Knowledge of procurement/finance is strongly desirable.
  • Strong organisational skills and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent communication and problem-solving abilities.
  • Able to juggle constraints and work under pressure.
  • Ability to work independently and as part of a team.
  • Full, clean driving licence

Our offer to you

Salary: £25,000-30,000

Working Hours: 45 hours per week, 07:00 to 17:00, Monday to Friday with 1-hour unpaid lunch break

Contract Type: Full-time, fixed-term contract – Maternity cover

Location: St Columb, Cornwall

On site parking

Closing date for applications is 17:00pm  on Friday 26 April 2024

To apply

Interested candidates should contact us by email at, submitting their CV and a cover letter detailing their recent experience and providing us with at least two referees, one of whom must be your current or most recent employer.