The Hotel Bristol in Newquay was named ‘Most Improved Hotel’ at Best Western’s 42nd Annual Members Conference in Edinburgh.
The Most Improved Hotel is decided based on the Guest Experience Score (GES), which is a score Best Western devises from a combination of social media reviews, Trip Advisor scores and the Medallia survey.
Hotel director, Howard Young said: “We were really pleased to be recognised for our guest reviews. Integral to our success is our strong ethic of teamwork and this award from the industry heavyweight Best Western reflects the hard graft that our amazing and loyal team put in every day to ensure each and every guest has a wonderful experience with us.”
