Staff at Fifteen Cornwall are continuing to serve up excellent customer service with support from a south west corporate development company.
Evolution Personal and Corporate Development, based in St Agnes, worked with managers from both front of house and the kitchen at the Jamie Oliver-inspired restaurant to enable them to train their staff more effectively.
The Train the Trainer programme focuses on identifying learning styles, setting training objectives and using techniques in neuro-linguistic programming (NLP) to improve communication skills.
The concept ensures that excellence filters through to staff on all levels, resulting in a consistent level of service from the most experienced employee to the newest recruit.
Neil Haydock, executive head chef at Fifteen Cornwall, said: “For customers at Fifteen, it’s as much about the experience of the meal and restaurant as enjoying the food. That’s why investing in staff training is so important.
“Evolution’s Train the Trainer speeds up the teaching process for our black hats – the professional chefs who support Fifteen Cornwall’s apprentices.
“It gave them additional tools to use in their day to day training programme, helping them to understand apprentice’s individual training requirements.”
The Train the Trainer course was designed specifically to meet the needs of staff at Fifteen Cornwall and is also accredited by national qualifications provider NCFE.
Evolution creates a wide range of bespoke development courses dependent on a company or individual’s specific needs. Much of the company’s work is based on NLP, a theory exploring how people interact and communicate effectively.
Fiona Crump, partner at Evolution, said: “We had some fantastic feedback from the delegates, who have some excellent tools to enable them to get the best from their staff back in the restaurant.
“We really enjoyed working with Fifteen Cornwall and recognise that there are other restaurants or similar businesses that can benefit from investing in their staff.”