Market and customer research company, PFA Research, is expanding its team and office base at Tremough Innovation Centre (TIC), thanks to the award of a major housing census contract from Council-controlled Cornwall Housing Ltd.
This week, over 10,000 housing tenants across Cornwall will receive a census questionnaire through the post to request up to date details and assess people’s needs for future housing services.
PFA Research was awarded the contract following a formal tender process and is managing the census project, from the design and printing of questionnaires, to data processing, a customer helpline, and follow up phone and door-to-door interviews.
Named ‘Everyone Matters’, the census information will be used to help council tenants prepare for changes in benefits, according to their individual needs. The information will also help Cornwall Housing to plan for the future, ensuring it offers the best housing services possible.
Robert Rush, managing director at PFA Research, said: “We knew that to win this contract, we’d have to demonstrate our rigorous data security mechanisms and offer the best service and value to the public.
“Competition for this type of contract is fierce and we were delighted that our proposal ranked top for quality and value for money.
“We’re especially delighted that we’re able to support the economy of Cornwall, by creating and safeguarding local jobs. As well as being able to take on more research staff of our own, we’re using local subcontractors, such as Phoenix Print in Bodmin and Bay Direct Media in St Austell, meaning that most, if not all, of the financial benefit of this contract will remain in the county.”
Richard Snell, centre manager at TIC, said: “I know that the team at PFA Research has worked hard, investing in their people and processes. I’m delighted that we are able to support their growth with flexible accommodation as they resource this contract with new Cornish jobs.”