A Cornwall-based phone, Internet and TV provider has been praised by a top music and hospitality guru for “always being there” during the pandemic.
Mark Fuller, who once toured with the likes of Thin Lizzy and The Damned, counts many high- profile musicians among his friends. He owns The Karma Sanctum Soho Hotel in London which has been described as “the ultimate in luxury and comfort with a rock edge” – boasting “modern minimalism”, “baroque opulence” and “totally up to date, in-room electronics”.
Truro-based Orbiss has been responsible for supplying and maintaining the hotel’s phone and entertainment systems and, even during lockdown, has been available for assistance whenever required.
“I’ve worked with Orbiss for a long time because, in my experience, their level of personal attention and commitment is second to none – even in a pandemic,” said Fuller.
“In my experience, they supply the best, most cost-effective systems around and are always contactable, whatever the time of day. Their engineers have willingly worked overnight at the hotel when a problem needs fixing and the whole team totally gets what good customer service means.
“They’re super, really cool people to deal with and doing what they do, you won’t find a better company.”
Orbiss director Karen Patterson is delighted with Fuller’s comments.
“Businesses have been hit very hard by Covid-19 and it’s important for us all to understand the challenges and work together flexibly as much as we can. It’s a pleasure to work with Mark and his crew and we look forward to them and the rest of the hospitality industry being able to fully reopen as soon as possible.”