A Penzance-based businesswoman is working with hotels across Cornwall to help them to become more in tuned with their customers before the busy summer season.
Anna Eklund-Gear, a former St Just hotelier, is using her 15 years of experience in the industry to advise Cornish businesses on how to best approach the hospitality sector by providing affordable consultancy in the areas of marketing, interior design, and staffing.
Eklund-Gear, who previously ran the Boscean Country House Hotel, set up her consultancy business, Enhance, last autumn with help from the Convergence-funded Outset Cornwall programme.
She explained: “My passion really lies in this industry, it’s a fun, fast and always changing.
“I really love people and this is the key to providing great customer service. I decided there was no better time to start my own business and use my expertise to help others in the same sector. Thanks to Outset, I was able to de-risk my venture by carefully planning each step.”
A very competitive industry with a huge number of suppliers, so great to have someone with experience of the good ones!
It’s lovely to hear about any improvements and help for businesses in this exciting but competitive industry, good luck in your venture!
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