National award for Cornish Mutual

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Truro-based insurance firm Cornish Mutual has won a national award for its company-wide commitment to customer service and training.

The insurer’s customer service training programme scooped top honours in the Customer Service Training Awards 2012.

Cornish Mutual’s head of operations, Sharon Plowright, said: “We are delighted to have won this award because it recognises the investment we have made in building a well-qualified, close-knit team at Cornish Mutual through a focus on training for all by all.”

The awards were organised by the Customer Services Training Network and supported by the Institute of Customer Service. Judges said they “particularly liked the way so many of the Cornish Mutual employees were involved in delivering training” and they “loved” the fact that the scheme offered e-learning for the majority of its people.