Britain’s best pub operators


St Austell Brewery has been placed second in a list of the UK’s top pub operators, based on customer feedback and reputation.

CGA by NIQ’s PubTrack service unveiled its latest rankings of Britain’s biggest pub operators today, based on guests’ satisfaction, revisit and recommendation scores. Brunning & Price, part of The Restaurant Group, topped the list for a second year in a row.

PubTrack is an exclusive tool that combines CGA’s Outlet Index with a survey of 10,000 nationally representative pub-going consumers. It delivers accurate insights into guest behaviours and sentiment towards a wide range of metrics and is designed to help pub operators understand their consumers’ views and benchmark their performance against competitors.

St Austell CEO Kevin Georgel said: “We’re absolutely delighted to be named top pub operator in the south west and second in the country for the experiences we offer for our guests. This is particularly meaningful for us, as it’s based on the feedback and scores of those guests.”

Britain’s top 10 pub operators (ranking by combined satisfaction, revisit, and recommendation scores for the six months to end-March 2024):

  1. Brunning & Price
  2. St Austell Brewery
  3. Hydes Anvil
  4. Youngs
  5. Everards
  6. JW Lees
  7. Wellington
  8. Trust Inns Limited
  9. Punch Pub Company
  10. McMullen & Sons