Business name: ITEC
Office location: Scorrier, Redruth
When was the business founded: 1989
How many employees: 300+
Business Cornwall: How is the business best described?
ITEC is one of the UK’s leading Technology Managed Service Providers. We’re on a mission to drive Cornish companies to success through powerful technology strategies and partnerships. We work with thousands of businesses, schools and organisations across the UK to push the boundaries of what’s possible — consulting, building and supporting a technology ecosystem that galvanises business growth, employee happiness, and customer satisfaction. In 2020, Xerox acquired ITEC and has bolstered our capabilities and service offerings.
Business Cornwall: Why was the business founded?
The business was founded in the 1980s to help organisations and offices benefit from technology developments. Beforehand, your fax machine, photocopier and printer were separate devices, but they converged to create a multi-function device (MFDs). We saw how this would help businesses and worked to bring them the desired benefits.
Our ethos today is the same, it’s just the technology that’s different. MFDs are still an integral part of the business, but we’ve diversified into IT, UC and cloud technologies. Much like how the MFD was a convergence of office technologies, the Technology Managed Service creates one technology ecosystem that helps a business’ office tech communicate with each other. We want to galvanise businesses with bespoke technology services that are right for them.
Business Cornwall: How does the business compare to competitors in the industry?
ITEC has more in-depth product and service capabilities, however, it’s our people and customer-first focus that sets us apart. The ITEC Help Desk, which is operational 24/7, is manned by local IT technicians and the ITEC Engineers live in your local community. Whenever you pick up the phone, you hear a local accent. We make sure our customers get the service they need and require, and in the New Normal, this includes out of office help.
Business Cornwall: What are the business’s plans both short-term and long-term?
Our main priority in the short-term and long-term is guarantee businesses are getting the technological services and support they deserve. Outside of this, the short-term plan is to provide the support businesses need to make it through the next few months. The way we work is changing, for example, more people are working from home, so we’re focusing on services that enable a business’s team members to work from anywhere. In the long term, we’re focusing on building out capabilities and specialist teams to align Cornish businesses with the most recent market developments.
Business Cornwall: How does the business define success?
By the number of businesses who succeed using technology. Your mission is our mission, we’re over the moon if ITEC’s Technology Managed Services help you complete your business goals.
Kevin Roberts, Account Director — Cornwall
01209 703 998